Northwest Restoration FAQs

The process of water damage restoration depends on many factors including insurance, the client's desired outcome, upgrades desired, and more. At Northwest Restoration, we take a customer-centered approach to advocating for our clients so they can get the best possible outcome. No matter the situation, you’re in good hands. If you have an issue related to water, fire, smoke mold, or storm damage, call us today! We will help you every step of the way and restore your life to normal as quickly as possible.

The short answer is no. You should not try to perform water damage restoration to your property yourself. Most homeowners don't have the equipment or knowledge necessary to determine the extent of the damage or to restore the property to pre-loss condition. Water is not something you want to mess with. If it’s not properly removed, you risk greater factors like mold infesting your home or business. We recommend you call us today and let us help you remedy the problem.

Being a customer-centered business with lots of experience handling insurance companies, we will absolutely help manage the process from beginning to end, including advocating on our customers' behalf with insurance companies who don't want to pay to get the job done right. We want our clients to have peace of mind knowing everything has been handled the way it needs to be, and there is no chance of ramifications down the road with other contractors who might cut corners. Call us today and let us help you through the challenging water damage restoration process.

Whether you need water or fire damage restoration, here's how you can choose a professional restoration company:

• Notify your insurance company
• Identify certified restoration companies
• Check the company's response time
• Make sure the restoration company is licensed and insured
• Ask for references  
• Get a detailed estimate of costs and timeline

Yes, water damage can be hidden. Look for water spots and changes in surface textures, especially on vertical walls and ceilings. There may be a smell of mildew or standing water in a crawl space. If you suspect or detect water damage, it’s important you act fast to avoid the need for mold removal.

Due to the danger of mold and black mold, especially in the Pacific Northwest where our environment is especially conducive to it, it's absolutely critical you do not try to handle mold removal on your own. If you find mold in your home, we advise you to leave the removal to us. Health concerns due to the inhalation of mold spores or the contamination of the other spaces in your home present elevated health concerns. Call us today!

In the Pacific Northwest, mold can begin to grow within 24-48 hours after water damage occurs, according to Comfy Living. Call us for mold removal now!

Northwest Restoration uses professional equipment along with extensive training to identify mold throughout your home. We check behind walls and under floors during the mold removal process to determine its extent so reinfestation of mold doesn’t reoccur.

Yes, insurance can set you up with additional living accommodations, pet accommodations, food, and other expenses to continue life as normal as possible while the fire damage restoration process is being handled. Even if it’s not a huge issue to you, smoke can create damage to your health that you can’t see and can still render your home unsafe.

We strongly advise you to avoid re-entering your home after a fire. Beyond the concerns of smoke inhalation, fire and smoke can weaken the structure of a home substantially, increasing the risk of collapse. You should wait for the fire damage restoration process to be completed.